- We assess requests case by case
- We may ask for order details and relevant information
- Your statutory rights remain unaffected
Policy
Refund Policy
This policy outlines the refund process. If you have questions, contact us by email.
Eligibility
Refund eligibility depends on the situation and local law.
Process
A simple email-based workflow.
Step 1
Email us with your request and any relevant details.
Step 2
We respond with next steps and, where applicable, return instructions.
Step 3
If approved, we confirm the refund method and timeline.
Timeframes
We aim to be clear and responsive.
We aim to respond promptly. Refund processing times can vary depending on payment method and external providers.
Contact
Submit refund requests by email.